Shipping & Returns
At this time olive + you ships merchandise only to locations within the continental United States and not to international locations. All merchandise is shipped via USPS Priority mail and will arrive within 1-3 business days. Shipping prices are a flat fee based on total order weight. When shipped, all merchandise is given a tracking number and a signature is required upon receipt. It is the responsibility of the buyer to provide us with the correct shipping address upon placing the order. It is most important that you inspect the package at the time of delivery. Ask the carrier for a copy of the delivery receipt. It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt. With the proper documentation, olive + you will be happy to assist you in any carrier damage claim. IT IS IMPORTANT TO INSPECT YOUR ORDER BEFORE ACCEPTING DELIVERY.
In rare instances of a lost or stolen item, olive + you will not be held responsible. olive + you will not be responsible for claims of theft when proof of delivery is verified by the shipping carrier. It is the customer’s responsibility to track the package and anticipate its arrival. We make every effort to make sure our products reach their destination – with every shipment, we provide shipping confirmation and tracking information to the customer.
According to Maine Law, all ME bound items are charged an additional 5.5% sales tax.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All of our products are crafted to order by our team in Yarmouth, Maine. Due to the nature of our work, we do require production time before shipment. Our lead time varies from product to product. Typical orders require 2-3 weeks for fabrication and assembly. Upon completion, we will send you shipping notification and tracking information.
DO YOU OFFER RETURNS?
At olive + you, we want you to be completely happy with your purchase. If, for any reason, you are not, you can return any unused merchandise in it’s original condition to us within 30 days of receipt for a full refund of your purchase price less shipping. Please be aware that you are responsible for shipping charges in both refunds and exchanges.